Our IT Service Management (ITSM) services support your business processes, as well as your company’s digitization from the get-go.
IT Service Management
CONSULTATION AND IMPLEMENTATION THROUGH A SINGLE SOURCE
The market situation and customer requirements are in constant flux. That’s why having quick access to IT services is more important than ever. An approach to ITSM that standardizes and automates your services could provide the key.
Running IT successfully means first and foremost: optimizing the processes that involve people. We support you in ensuring clear responsibilities and processes.
To achieve this, we rely on a holistic approach that combines consulting and tool implementation using an agile working method. This leads to better quality, highly automated IT processes, satisfied employees and customers, and quantifiable costs.
Strategic Analyses, Tactical Concepts, and Pragmatic Implementation
With you at our side, we analyze your processes in detail and help you to develop a strategy. Once the KPIs are set, we optimize your existing resources. Our reference model, which has been proven hundreds of times, serves as a blueprint with the processes of well-functioning IT.
One technical basis for this is the SAP Solution Manager. We know the core tools of the solution inside out, from Solution Documentation to Change Control Management. However, we are equally adept at more demanding tasks, such as configuring a service catalog, integrating FI/CO processes and interfaces, or implementing external service desk tools (e.g. ServiceNow, Jira, TOPDesk, Code Beamer).
PROJECT FLOW
We work in agile sprints, so you can always keep an eye on the progress of the project. Individual goals are implemented on a weekly basis. Even after the project is over, we are happy to support your with continued improvement through upgrades etc.