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The market situation and customer requirements are in constant flux. That’s why having quick access to IT services is more important than ever. An approach to ITSM that standardizes and automates your services could provide the key.

Running IT successfully means first and foremost: optimizing the processes that involve people. We support you in ensuring clear responsibilities and processes.

To achieve this, we rely on a holistic approach that combines consulting and tool implementation using an agile working method. This leads to better quality, highly automated IT processes, satisfied employees and customers, and quantifiable costs.

Strategic Analyses, Tactical Concepts, and Pragmatic Implementation

With you at our side, we analyze your processes in detail and help you to develop a strategy. Once the KPIs are set, we optimize your existing resources. Our reference model, which has been proven hundreds of times, serves as a blueprint with the processes of well-functioning IT.

One technical basis for this is the SAP Solution Manager. We know the core tools of the solution inside out, from Solution Documentation to Change Control Management. However, we are equally adept at more demanding tasks, such as configuring a service catalog, integrating FI/CO processes and interfaces, or implementing external service desk tools (e.g. ServiceNow, Jira, TOPDesk, Code Beamer).

Marco Gubala

Marco Gubala Business Unit Manager

Areas of focus: SAP Solution Manager, IT Service Management Process Consulting, IT Process Optimization & Organizational Change- und Project Management


We work in agile sprints, so you can always keep an eye on the progress of the project. Individual goals are implemented on a weekly basis. Even after the project is over, we are happy to support your with continued improvement through upgrades etc.


We define the project goals together. From here, we develop a phase plan and a strategy for successful implementation in your company.


Processes and responsibilities are defined and documented in workshops. Prototypical processes help with decision-making and implementation.


Implementation includes both the technical integration of other systems and the procedural integration of adjacent processes into the organization. This is even possible outside the IT department, for example in purchasing or accounting.


Experienced teams of consultants and developers implement the design specifications in an iterative process. Regular reviews provide you with transparency so that you can have your say at any time and optimize processes further.


Our customers agree that implementation with SIRIUS really does meet the highest possible standards.


Optimize IT Processes

In keeping with digitization, servitization is moving into almost all processes. We help you to become not only more digital, but simply better.

Automate IT Processes

Digitized workflows put an end to manual tasks and increase productivity. Your team members can be deployed more effectively and in a more demanding manner.

Increase Customer and Employee Satisfaction

People are always at the core of everything. Therefore, you benefit from automated, as well as integrated core processes across all systems.