So many organizations use SAP Solution Manager – yet hardly anyone understands its massive potential. Let’s take a closer look.
SAP Solution Manager
SAP Solution Manager can do much more than you might think. Let us show you how to make the most of its tools and functions!
Even SAP professionals themselves aren’t always aware of just how many areas SAP Solution Manager can support them in. Most of them only know and use the typical functions with which SAP solutions can be implemented and monitored, but SAP Solution Manager can also be used, for example, to establish centralized Application Lifecycle Management (ALM). This allows you to manage the lifecycle of every application – from development to operation.
SERVICE MANAGEMENT / IT SERVICE MANAGEMENT / DEMAND MANAGEMENT / CUSTOMER SERVICE MANAGEMENT / SERVICENOW / PROCESS ASSESSMENT & OPTIMIZATION
IT Service Management with SAP Solution Manager – Straightforward and Comprehensive
We help you design your own method for IT Service Management (ITSM) based on preconfigured processes in SAP Solution Manager. This makes it easier for users to report faults and request services. All relevant system information is collected automatically to speed up the process. If required, we can also integrate the helpdesk.
SAP Solution Manager enables user-specific workflows, organizational models, user roles, and interfaces as well as automatic e-mail notifications and reporting. In addition, it offers standard functions such as authorization management, inbound and outbound channels, a post-processing framework, and the ability to customize individual fields without coding.
SAP Solution Manager can be used to establish and effectively run demand management, change control, release management and deployment processes in an integrated manner. In the areas of service operations, it can make full use of its core competencies in monitoring, incident management, request fulfillment, or when mapping a service catalog.