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SAP Solution Manager

THE KEY TO ACHIEVING EFFICIENT ITSM

So many organizations use SAP Solution Manager – yet hardly anyone understands its massive potential. Let’s take a closer look.

SAP Solution Manager can do much more than you might think. Let us show you how to make the most of its tools and functions!

Even SAP professionals themselves aren’t always aware of just how many areas SAP Solution Manager can support them in. Most of them only know and use the typical functions with which SAP solutions can be implemented and monitored, but SAP Solution Manager can also be used, for example, to establish centralized Application Lifecycle Management (ALM). This allows you to manage the lifecycle of every application – from development to operation.

Other services

SERVICE MANAGEMENT / IT SERVICE MANAGEMENT / DEMAND MANAGEMENT / CUSTOMER SERVICE MANAGEMENT / SERVICENOW / PROCESS ASSESSMENT & OPTIMIZATION

IT Service Management with SAP Solution Manager – Straightforward and Comprehensive

We help you design your own method for IT Service Management (ITSM) based on preconfigured processes in SAP Solution Manager. This makes it easier for users to report faults and request services. All relevant system information is collected automatically to speed up the process. If required, we can also integrate the helpdesk.

SAP Solution Manager enables user-specific workflows, organizational models, user roles, and interfaces as well as automatic e-mail notifications and reporting. In addition, it offers standard functions such as authorization management, inbound and outbound channels, a post-processing framework, and the ability to customize individual fields without coding.

SAP Solution Manager can be used to establish and effectively run demand management, change control, release management and deployment processes in an integrated manner. In the areas of service operations, it can make full use of its core competencies in monitoring, incident management, request fulfillment, or when mapping a service catalog.

Marco Gubala

Marco Gubala Business Unit Manager

Areas of focus: SAP Solution Manager, IT Service Management Process Consulting, IT Process Optimization & Organizational Change- und Project Management

YOUR BENEFITS

Save Plenty of Time

Open the door to the possibilities of SAP Solution Manager with SIRIUS. You will save a considerable amount of time, which you can then use more effectively.

Utilize Long-Standing Expertise

As an experienced partner, we are always at your side to answer your questions. We know all common failure modes and provide remedies during the entire project – from process design to the transition into operation.

Make Necessary Adjustments

Which functions in SAP Solution Manager are necessary and which ones are not? We help you to identify the appropriate functions, plan them in a roadmap, and implement them.

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