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If the customer is doing well, your company will also do well. So make sure that all processes relating to your customers run smoothly – with the help of flawless customer service management.

With your IT service management (ITSM), you have managed to ensure that your internal processes run optimally – not only from your perspective, but especially from the perspective of your service consumers. As a result, your users know that they can rely on their IT service.

We help you to customize your IT processes according to the needs of your customers so that you can offer them the best possible experience. Our team helps you to further develop your processes in a value-oriented manner. This will take your customer loyalty to the next level. With years of experience, we have in-depth expertise in every aspect of customer service management.

We take a close look at your customer service. In doing so, we take a look at the bigger picture. After all, customers are often not dissatisfied with the service, but with processes that run in the background. Together, we focus on customer contact and the associated skills of your organization.

That’s why we help you to integrate your customer service management with the right technologies and specialist expertise in tools such as Hubspot Service Hub, SAP Cloud ALM and SAP Customer Experience in order to be as efficient as possible.

We work with you to develop a holistic strategy for your company and enable customer-oriented process thinking in all departments. With proven technologies and processes, we ensure that automation, data analysis and customer advisors can play to their strengths in equal measure.

Contact us today at SIRIUS Consulting & Training GmbH to find out more about your options with Customer Service Management and how we can help you take your customer loyalty to the next level.

Marco Gubala

Marco Gubala Business Unit Manager

Areas of focus: SAP Solution Manager, IT Service Management Process Consulting, IT Process Optimization & Organizational Change- und Project Management


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