Are your employees complaining about outdated, redundant or overly complex processes that are no longer fit for purpose? Or has your company grown too quickly and your processes cannot keep pace with this growth? We will be happy to support you in evaluating and assessing your processes in order to create the basis for a realignment.
Service Management Assessment
USING GOOD ASSESSMENT AS A COMPASS TO GUIDE YOU TO SERVICE MANAGEMENT EXCELLENCE
In our service management assessments, we regularly hear the sentence “This has grown historically!” – There are many reasons for this answer, but they are avoidable.
The world of information technology is constantly evolving. The increasing complexity of the IT landscape, rapid technological development and changing business requirements necessitate the continuous adaptation and optimization of IT processes. In this dynamic environment, it is clear that regular assessments of service management processes are essential in order to meet the increasing requirements.
The well-known ITIL framework is often used to assess IT processes. Small and medium-sized companies often find that it is too complex, too powerful and oversized for their purposes. In these cases, it is also possible to look to the side. FitSM is a more recent framework. It follows a clear method but is leaner and also cheaper, which makes it particularly suitable for small and medium-sized companies. Do you already see yourself here? Then we recommend our blog entry on FitSM.
Which framework is right for you? Let’s find an answer together. In a two-day workshop, we will put your process environment to the test together with you and give you clear recommendations on how you can become more effective and efficient. Contact us today at SIRIUS Consulting & Training GmbH to learn more about our process consulting and optimization services and how we can help you improve your business results.
