Jira Service Management is one of Atlassian’s two main products. Jira Service Management focuses on the management of IT services and customer support.
Jira Service Management
THE RIGHT FOCUS MAKES THE DIFFERENCE
Improve IT Service Management with Jira Service Management
Jira Service Management provides comprehensive solutions for Incident Management, Problem Management, Change Management and Service Level Management, with specific functionality for IT Service Management (ITSM). With support for the Information Technology Infrastructure Library (ITIL), organisations can seamlessly implement best practices. Integrated self-service portals allow end users to create requests and check their status, significantly improving customer satisfaction.
Atlassian’s Jira and Confluence are highly customisable and flexible. Users can create customised workflows, fields and dashboards to meet their individual needs. Extensive integration capabilities make it easy to interact with DevOps tools, Kanban boards, continuous integration systems and other applications. And with Atlassian’s large and active community, you can benefit from a vibrant exchange of best practices and rapid solutions to challenges.
As a result, Jira Service Management is ideal for comprehensive solutions in customer support and beyond.
FAKTEN, HINTERGRÜNDE, MEINUNGEN
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