Jira Service Management is one of Atlassian’s two main products. Jira Service Management focuses on the management of IT services and customer support.
Jira Service Management
THE RIGHT FOCUS MAKES THE DIFFERENCE
With specific functions for IT service management (ITSM), it offers solutions for e.g. incident management, problem management, change management and service level management.
The tool enables the implementation of best practices such as ITIL (Information Technology Infrastructure Library) and includes self-service portals for end users to create requests and check the status of their requests, improving customer satisfaction.
Jira Service Management is highly flexible and customizable, allowing users to create custom workflows, fields and dashboards. They also offer extensive integration possibilities to interact seamlessly with various tools and applications. Both products benefit from a large and active user community, making it easier to share best practices and solve problems. This is certainly one reason why Jira Service Management is also ideal for comprehensive customer support solutions.
Do you want to put your processes and potential to the test with Jira Service Management or are you considering an implementation? Contact us today at SIRIUS Consulting & Training GmbH and we will explore your options together.
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