SAP Solution Manager

IT service management with SAP Solution Manager – simple and comprehensive!

We design your individual IT service management from the preconfigured processes in SAP Solution Manager. This makes it easier for users to report faults and service requests. All relevant system information is collected automatically, which significantly speeds up the solution. If required, we can also integrate a third-party helpdesk.

SAP Solution Manager enables user-specific workflows, organizational models, user roles and interfaces as well as automatic e-mail notifications and reporting. In addition, there are standard functions such as authorization management, inbound and outbound channels, a post-processing framework and the customization of individual fields without coding.

This means that SAP Solution Manager offers all the options required to set up and effectively utilize integrated processes from demand management and change control to release management and deployment. In the service operations area, it can make full use of its core competencies in the areas of monitoring, incident management, request fulfillment and the mapping of a service catalog.

Application lifecycle management with SAP Solution Manager

Even SAP professionals are often unaware of the many areas in which SAP Solution Manager can support them. Most only know and use the typical functions with which SAP solutions can be implemented and monitored. As part of Application Lifecycle Management (ALM), SAP Solution Manager offers an integrated platform for the entire lifecycle of SAP applications. This includes requirements management, project management, change and release management, test management, documentation and knowledge management. By supporting technical monitoring, it enables effective monitoring of system performance and error handling. Incident management facilitates the recording and rectification of faults during application operation. Overall, the Solution Manager helps to improve efficiency and quality in the development, provision and operation of SAP applications. Application lifecycle management with Solution Manager focuses on on-premise installations, but also offers options in the cloud. However, with the announced transition from SAP Solution Manager to SAP Cloud ALM, the company’s compass is already pointing in a clear direction. As part of this, SAP will discontinue mainstream maintenance for Solution Manager in 2027. There will be a transition phase afterwards, but the company’s focus is clearly on the cloud.

Change request management with SAP Solution Manager

SAP Solution Manager offers integrated change management for SAP environments in Change Request Management (ChaRM). It enables a transparent and centralized change process from request to implementation and monitoring. ChaRM in Solution Manager supports test management, automated transport processing and enables conflicts to be identified at an early stage. The platform provides a comprehensive audit trail and traceability of all changes, which is particularly important for compliance requirements. Overall, the Solution Manager promotes collaboration between different teams, standardizes processes and optimizes the change management process in complex SAP landscapes. We also recommend our blog entry on this topic.